Shipping policy

Last updated: September 3, 2026

 

SHIPPING & DELIVERY POLICY

Thank you for shopping with Whatever You Make Pty Ltd. All orders are processed and shipped from our location in New South Wales, Australia.

 

1. Shipping Destinations

We currently ship to addresses within Australia only. We do not ship internationally at this time.

2. Order Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

  • You will receive another notification email with tracking information when your order has dispatched.

3. Domestic Shipping Rates & Estimates

We ship using Australia Post. Standard delivery timeframes are estimates provided by Australia Post and are not guaranteed.

Shipping Option Estimated Delivery Time Cost
Standard Post 2 – 7 business days $12.50 (or Free over $99.00)
Express Post 1 – 3 business days $16.50

Note: Deliveries to regional, rural, or remote areas may take longer than standard Metro estimates.

4. Order Tracking

Once your order has shipped, you will receive an email containing an Australia Post tracking number. Please allow 24 hours for the tracking information to become active.

5. Address Changes & Incorrect Details

Please ensure your delivery address is accurate before submitting your order. We are not responsible for orders delivered to incorrect addresses provided by the customer. If you notice an error, contact us immediately at orders@whateveryoumake.com so we can attempt to update it before dispatch.

6. Lost, Damaged, or Delayed Packages

  • Delays: While we aim to dispatch orders quickly, Whatever You Make Pty Ltd is not liable for carrier delays caused by Australia Post, weather events, or peak seasonal volumes.

  • Damages & Loss: Once an order is transferred to Australia Post, the risk of loss transfers to the carrier. If your package arrives damaged or is lost in transit, please inspect the contents and contact us at orders@whateveryoumake.com with your order number so we can help resolve the issue.